Housekeeping & laundry services

During cleaning, personal belongings (makeup, perfume, etc.) will be kept as they are, that area will not be cleaned until you move them.

Remember that we have safe boxes available upon request if you have valuable items you wish to store. Try to avoid leaving items of value in clear view

Cleaning cutlery and glassware is not in the scope of work, and we ask that you please do not request it from the housekeepers.

Please assist the team by picking up clothes from the ground and placing them in the wardrobe or designated laundry bags.

Fill the laundry slip in full detail (date, extra items, etc.). This will add support in sorting out issues in case of any discrepancy. Laundry submitted without a slip will not be processed.

In case you are washing items have holes or faded colors that were not mentioned on the slip, Laundry Services will call to confirm if it is okay to wash them before.